At Madam Pho, every meal is prepared fresh to order.
For this reason, we cannot cancel, change, or refund any order once it has been confirmed and paid.
Payment Authorisation
By completing payment, you confirm that
We may require the card or matching photo ID at pickup for verification.
If the cardholder cannot be verified, we may refuse to release the food until verification is complete.
Change of Mind
No refund or cancellations for change of mind after payment.
Unauthorised or Stolen Card Use
The restaurant is not responsible for payments made using stolen or unauthorised cards.
If such a transaction occurs, the matter must be resolved directly with the issuing bank or payment provider.
We will cooperate with law enforcement if requested.
Incorrect or Missing Orders
If there is an issue with your order (wrong or missing items), please notify our team immediately at pickup or contact us on the same day so we can verify and fix the issue.
Food Dissatisfaction Policy
We prepare all food fresh to order using only the best ingredients. If you receive unsatisfactory food due to an issue with quality or preparation, please contact us immediately.
Food must be returned in the original container so our team can review and address the concern.
At the manager’s discretion, we will either:
Evidence & Chargeback Protection
We keep transaction logs, CCTV footage, and signed pickup records for verification in the event of a chargeback or dispute.